PlanetScale

The incident has been resolved.

Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.

Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.

Query Insights functionality is restored on all Postgres development branches.

Query Insights is gradually recovering across all Postgres development branches.

Query Insights is recovered across all branches except for Postgres development branches, where recovery is happening gradually. We are working to accelerate recovery of Query Insights Postgres development branches.

We are seeing recovery of Query Insights across all branches, except for Postgres development branches which where we disabled Query Insights to relieve pressure on an overloaded component. We are working to restore Query Insights to development branches as quickly as possible.

We have temporarily disabled Query Insights in Postgres development branches to relieve an overloaded component in the Query Insights processing pipeline. We are working to restore Query Insights to all branches as quickly as possible.

We are continuing to work towards remediation.

We have identified the cause of reduced Query Insights metrics reporting and are working on remediations.

Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue.

Connection issues have been resolved. If you experience any further issues, please contact our support team.

We remediated the issue, and clients can now connect to their database branches in us-east-1 normally. We will continue monitoring the situation.

We are observing connectivity issues on Postgres in the us-east-1 region. We are remediating.

API and dashboard service is restored.

We have increased the memory available to the API and are monitoring the performance and stability of the API and dashboard to confirm service is restored.

We have identified the cause of the errors - a pattern of requests causing the application to run out of memory and crash - and are working to better handle this traffic pattern now.

We are aware that both our API and dashboard are returning errors. We are investigating the cause and will restore service as soon as possible.

The issue is resolved. SSO is working fine again.

SSO login to the PlanetScale website and API is unavailable. We are investigating. Database operations are unaffected.